£19,500 to £22,500 Per Annum
A 1st Line It support / Help desk person is required to help provide its clients with help with its software packages, resolving any emerging problems that the customers might face with accuracy and efficiency. Providing software solutions to the language school sector.
Your new role
As the 1st Line Support Engineer / Help desk, you will provide technical support to external customers on all aspects of the software.
You will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of incident logged. This role requires the ability to communicate and advise on the software incidents, problems and requests with the ability to work independently.
What you'll need to succeed
Relevant 1st line support desk experience
Handle and resolve customer complaints – General Support
Excellent communication skills and telephone manner
Strong knowledge of Microsoft based operating systems
Obtain and evaluate all relevant information to handle product and service inquiries
Good experience of managing and administering accounts on Exchange,
Help our customers with first line technical tasks.
What is provided to you
In return, you will be joining an organisation that is over 30 years old and is at a new phase of their expansion plans, with skills training provided on their bespoke packages. You will be developing a fundamental role and responsibility within this organisation. You will be working with a good set of bespoke technologies across its IT platforms, dealing with different types of people every day.
In addition to this, you will be working with an employee focused organisation, receive a competitive salary for the role, company benefits and perks.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.