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1st Line IT support Engineer / Help desk Required ASAP

Reference:

HTJD33819

Sector:

IT

Salary:

£20,000 to £22,000 Per Annum

Town/City:

Poole

Contract Type:

Full time

A 1st Line It support / Help desk person is required to help provide its clients with help with its software packages, resolving any emerging problems that the customers might face with accuracy and efficiency. Providing software solutions to the language school sector.

Your new role 

As the 1st Line Support Engineer / Help desk, you will provide technical support to external customers on all aspects of the software. 

You will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of incident logged. This role requires the ability to communicate and advise on the software incidents, problems and requests with the ability to work independently.

What you'll need to succeed

Relevant 1st line support desk experience

Handle and resolve customer complaints – General Support

Excellent communication skills and telephone manner

Strong knowledge of Microsoft based operating systems

Obtain and evaluate all relevant information to handle product and service inquiries

Good experience of managing and administering accounts on Exchange,

Help our customers with first line technical tasks.

What is provided to you

In return, you will be joining an organisation that is over 30 years old and is at a new phase of their expansion plans, with skills training provided on their bespoke packages. You will be developing a fundamental role and responsibility within this organisation. You will be working with a good set of bespoke technologies across its IT platforms, dealing with different types of people every day.

In addition to this, you will be working with an employee focused organisation, receive a competitive salary for the role, company benefits and perks.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.